Senior Software Engineer - Conversational AI & Automation

Aisera is a leading provider of AI Copilot solutions, leveraging AiseraGPT and Generative AI to drive business transformation and revenue growth through a self-service model. Their AI Copilot utilizes industry and domain-specific Large Language Models (LLMs) to deliver human-like experiences and auto-remediate requests via AI workflows. With over 400 integrations and 1200 prebuilt workflows, customers achieve significant automation and cost reduction. Aisera has garnered numerous recognitions, including FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, and EY Entrepreneur of the Year 2023, among others. The seasoned founding team has a history of successful startups and acquisitions, fostering a culture of responsibility and ownership among employees from diverse backgrounds. The team operates with a high degree of empathy for both customers and colleagues. This role involves joining a dynamic and fast-paced team to revolutionize the industry. Aisera is seeking a skilled software engineer with strong hands-on experience and the ability to provide technical guidance and direction to team members. As a Senior Engineer, you will be crucial in designing, developing, and maintaining their conversational AI and automation building blocks and features, with a strong focus on microservices architecture. Your expertise in product development, technical vision, and leadership will be invaluable in shaping innovative solutions and enhancing existing products. This position is based out of Athens, Greece (remote).

Design, build, and deliver scalable and real-time systems with high quality, scalability, and operability in mind. Collaborate with product management, data science, and other engineering teams to bring end-to-end solutions with the highest business value to our customers. Review and provide feedback on technical designs and code changes to ensure highly available, scalable, maintainable designs and high code quality standards to engineering peers. Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions. Proactively identify areas of technical debt and improvement opportunities, and drive solutions or innovation in engineering organization. Take operational ownership of the system by using monitoring and observability tools to identify and resolve production issues. Mentor and support team members to raise the technical bar on the team.

5+ years hands-on experience with microservices and scalable software development. Experience with distributed systems, large-scale data, and the full software lifecycle of modern computer languages (Java, Python, PostgreSQL/MariaDB, Redis, Kafka). Strong understanding of software development principles, design patterns, and best practices. Practical experience in database design and integration, including SQL and NoSQL databases. Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders. Bachelor's degree in Computer Science, Software Engineering, or a related field. Experience with cloud platforms (e.g., AWS, GCP) is highly desired. Familiarity with SaaS concepts and experience in developing SaaS-based applications is a plus. Domain knowledge experience with ServiceNow, Salesforce, workflow, business process etc.