Account Manager

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft, making them a leading financial technology platform. They foster an environment where individuals can succeed, supported by a culture that encourages ownership of careers. The Account Management team at Adyen is crucial for business growth and brand expansion. This role involves managing relationships with innovative international merchants across various industries and channels. It offers the opportunity to work on cross-functional initiatives in a fast-paced, entrepreneurial environment with significant autonomy. Adyen is seeking a proactive and adaptable Account Manager in Berlin. The ideal candidate is a strategic thinker with a hands-on mentality, eager to help global brands grow while transforming the industry. This role focuses on delivering outstanding customer experience to mid-sized, fast-growth merchants, identifying new opportunities, and driving mutual success.

Collaborate closely with other Account Managers on various accounts across diverse industries. Manage relationships to ramp and grow customers, focusing on commercial growth, customer satisfaction, and churn reduction. Drive commercial discussions for joint accounts, striving to meet strategic and financial targets. Prioritize and manage short and long-term projects with varying timelines across multiple accounts, leveraging internal support teams. Apply analytical and data-driven thinking, comfortable with spreadsheet analysis and technical discussions about payments nuances. Serve as a feedback loop for customers internally.

1-3 years of full-time work experience in a client-facing, commercial role (e.g., account management, consulting, payments industry). Based in the Berlin office; hybrid workplace, no remote-only roles. Full professional written and verbal proficiency in German and English. Ability to travel domestically and internationally. Enjoy engaging others and developing strong working relationships internally and externally. Natural-born networker and self-starter with strong communication skills. Passionate about working on a wide portfolio of accounts and learning about the payments industry. Eager to identify commercial opportunities and drive commercial discussions. Strong time management skills and focus on efficiency.